Personalised items
Because personalised items are made just for you, we can’t accept returns of personalised items unless:
- the item arrived damaged or faulty, or
- we made a mistake and the item doesn’t match what you ordered (for example the wrong name, colour or size).
Please check your wording carefully before you order: we stitch exactly what you type.
Items that are not personalised
You can return an item that isn’t personalised within 15 days of receiving it, as long as it is unused and in the same condition you received it. This is longer than the 14 days UK law gives you to cancel an order of non-personalised goods.
How to return an item
- Contact us first at [email protected] with your order number, so we can help.
- Pack the item unused, in its original packaging if you still have it.
- Send it back with a tracked postage service, so it arrives safely.
Refunds
When we receive your return we check it, then refund you to your original payment method. If the item was faulty or we made a mistake, we also refund the cost of sending it back.
Questions
Contact us about anything to do with returns.